See the discussion below for tips on how to use the CET, how country offices have used it and questions and answers about the use of the CET.

To view the CARE Emergency Toolkit please visit

If you have a question you can either post your question on the discussion forum on the CET website or you can click on the discussion tab on this page and post a question.

CET basics:

· The CET is a comprehensive collection of policies, guidelines and tools for emergency response.
· Officially launched in August – those in the Bangkok Training used the draft guidelines
· Protocols in Ch4 are being actively followed already
· CET has been rolled out comprehensively in some countries and regions. Orientation will continue so people are as familiar as possible
· Toolkit Basics:
o Like online encyclopedia
§ There is some thing for everything in the toolkit
§ There are answer to every Questions you may have, but it is not designed for everyone to know all of it
§ You need parts that are really specific to your job
§ Find part most relevant to you
o Organized in 4 parts - according to who is the main user:
Part 1: Policy & Management Framework:
· Contains: protocols, key policies, basic guide to emergency response, quality & accountability framework
· Users: Emergency coordinators, Sr Managers should know policies

Part 2: ProgrammingGuidelines
· Contains: general programming guidelins, info on developing the emergency strategy, sector guidelines, cross cutting issues, advocacy
· Users: Program Managers, Sector Specialists

Part 3: Program Management Guidelines
· Contains: practical side of managing emergencies, preparedness, assessments, fund mobilization, proposal writing, donor contract management, etc.
· Users: Program Managers

Part 4: Operational Guidelines
· Contains: info management, media, HR, finance, logistics, procurement, etc
· Users: Program Support Managers, functional staff
· CET Tips
o There are 4 parts and lots of information so focus on only what you need
o Play around on the website - it is easy to play with and navigate
o Must know chapters
§ Ch.3 Basic guide to emergency response
§ Protocols also very important.
§ After that the most relevant chapters depend on each persons job

CET updates:
· New features on the website:
o Search function
o Discussion forum – at the bottom of the webpage link, you can go and post questions or answer questions.
o One page cheat sheets – when go in toolkit and want to look at guidelines they can be long, but there are 1 page summary sheets of each section. You can stick next on the wall and use it as a checklist
o Expert help- Each section has a contact (phone & email) at top of the first page. You can contact this reference person directly with questions.
o Training resource page – Joy Searcie created a CET facilitator’s manual to help staff roll out the toolkit on their own. You will find on the website a CET introductory presentation and some facilitation notes on how to introduce and use the toolkit

CET Roll out to date:
· In rolling out Megan has found at first people find the CET daunting, but at least when people get there hands on it people tend to feel more comfortable with it
· In orientation workshops, Megan uses the CET facilitation methodology outlined in the facilitation guide

COs Share their experiences…

Indonesia - Adjie: I participated in an EPP workshop in Papua New Guinea. We used the CET CD & Faciliator’s manual. It really helped the staff understand how CARE works in emergencies. This is perfect, especially part 2 - really helping units learn the requirements. Also it is really helpful to new people. In Indonesia, we have found the CET very useful in the writing ERF proposals. It is great.
Peru, Lucy: We had EPP workshop and there was able to introduce to the ERT. People were daunted at first.Were able to have feedback from experience in the recent emergency response – what could be – presenting using protocols to adapt to own situation and EPP
Sudan, Dereje: Current version is quiet helpful. We are thankful for the guidelines. In Sudan we have managed to familiarize some staff. Language is challenging – most of project managers are Arabic speakers.
If you take CET it has 4 different parts. We were trying to provide hard copies to program managers on just their part. Later on we found out it should not be separate, but we should bring all the relevant parts for them. This way it is easy to reference.
Bangladesh, Maruf: In Bangladesh we circulated the document to all members. We sat with sector specialists to look at the relevant guidelines and go through all the section. This is the way we are advancing and sharing info.
West Bank/Gaza, Taheeni- We introduced the CO to the CET after the Bangkok training. After that we have used pieces in small emergency responses, such as floods. We have used pieces, but haven’t used it or introduced it in a more cohesive way.

Questions & Answers:
1) Q: Can you get onto the toolkit website if you have internet. Those using the toolkit in remote areas may not have adequate systems to get online so what should they do? What form does it come in?
A: 3 ways to get toolkit- website (must use the password/username), You can download it from the website onto your computer, there are CDs in the mail going to every CO. If you need a hardcopy you can print from the website the sections you need. There is a pocket book being developed, but it will be some time before it comes out.

2) Q: In Peru, we had EPP workshop and there was able to introduce to the ERT. People were daunted. Many pages have not been translated to Spanish and English is a handy cap for many working in Peru. What is being done about translations
A: Translations is a work in progress. Spanish translation is a little over ½ way done – new materials in Spanish will be posted soon. French and Arabic taking a little longer. At the moment it is word doc, next year – on web as well.

3) Q: What is the rollout process. How can we get someone to help us introduce the CET?
A: If you feel comfortable with the CET Facilitators guide you can run sessions on your own. If you are a high risk CO and want support you can request it from the RECs and Megan. For example, recently Megan went to the LAC regional workshop to introduce the CET. 1st it is good simply for people to be aware the CET exists and they can identify which sections are relevant to them.

4) Q: How can we see if the toolkit has helped the quality of the response?
A: For example, CARE Georgia wanted to know how they measured up against the CET. They asked a consultant to do an audit to see how they applied the CET. In Myanmar, as part as the AAR they looked at how the CET was used

5) Q: Are there are pieces you have to stick to? And which are guidelines, which you can adapt for?
A: The thing that is mandatory is the protocols – they are compulsory. The Humanitarian Mandate is also compulsory. The rest of toolkit is adaptable and you can and should adapt. Use the guidelines as an indicator of quality– make sure your own guidelines meet the standards of the toolkit.

For example, I did an orientation with CARE Somalia office. They already have really comprehensive operational guidelines and so they were interested in programming guidelines and protocols. They didn’t need to refer to operational guidelines.

6) Q: I am confused at what is the difference between the emergency alert step and the readiness activities?
A: The protocols are organized by phase of response. The first part is about emergency preparedness planning, then early warning, alert protocol, etc. First you issue an Alert. There has been some confusion on B4 the pre –emergency readiness. It simply outlines the immediate steps we take to get ready. With rapid onset emergencies sometimes we do not have time for pre-emergency readiness. One example is Central America. They have protocols and track hurricanes. When the Hurricane is projected to make landfall they start to activate a situation room, put a team together, etc.

7) Q: I have just been working for CARE for a short time, 5 months, what should I focus on?

A: Good chapter to read if you are new is Chapter 3. It has all the different things we look for in emergency response. It is in French & English & Spanish.

8) Q: What is the difference between contingency planning and emergency preparedness planning?
A: EPP we are always a doing. It is a long term process, building capacity to respond. Contingency planning refers to a specific emergency and planning for that imminent crisis. For example, in EPP we use potential scenarios. If suddenly see conflict developing or hurricane approaching or some other indicator an emergency likely we develop a specific contingency plan.

9) Q: Can we share the CET to people outside of CARE?

A: We are happy to share, but direct them to Megan and them to provide their name and details. We are trying to track who is using it. For example, Jon shared with ECB partners already.

10) Q: In Indonesia, we have found the CET very useful in the writing ERF proposals. It is great.
A: In my day I have had to write a lot of emergency proposals and wanted the CET to help do this. You can draw information from the CET on capacity, policies, approaches and get examples. In annexes of proposal writing proposal guidelines there are example proposals.